This Div is a JS Trigger

GTranslate

English Arabic French
English Arabic French

Transportation Frequently Asked Questions

Registration

Q. How do I determine what school catchment my child(ren) will be in?

A. Click School Catchment to determine what school your child(ren) would attend based on your primary residence address. You can enter your street address and be shown what schools are in your catchment. If you are new to the area or looking at a home in HRM, this map is a great resource for your planning.

Q. How do I register my child for student transportation?

A. Once your school registration is completed, your child will be automatically assigned to routes by HRCE, if bus eligible. There is no need to register for busing.

Students are assigned to routes based on their residence or alternate residence information in PowerSchool, if eligible. All transportation addresses must be in catchment of the student’s assigned school.

We recently sent an email to families who are eligible for student transportation for the 2020-21 school year with a request to activate their new Parent Portal account to review their child(ren)'s transportation information. 

If your child(ren) are eligible for student transportation and you have not received an email yet, please contact the Transportation Team.

Information on how to activate your Parent Portal account can be found at hrce.ca/transportation.

Q. How do I request an alternate address for pick-up and drop-off if I want my child to go to an after-school program or daycare?

A. Please contact your school with your updated address/residence or alternate address as this change may affect your child's eligibility and routing.

Students are assigned to routes based on their residence or alternate residence information in PowerSchool, if eligible. All transportation addresses must be in catchment of the student’s assigned school.  You can check your transportation eligibility at hrcetransportation.mybusplanner.ca.

Students are eligible for student transportation based on their residence; however, the HRCE recognizes that childcare arrangements may require students to travel on alternate buses.

During online registration, parents/guardians can identify an alternate residence address for either AM pick-up, PM drop-off, or both, provided:

  • the change is consistent 5 days a week,
  • the requested stop is already established on an existing route serviced by that school
  • the alternate residence address is within the school catchment (not out of catchment area), and
  • there is sufficient space on the bus.

Please note: If a student attends school as an out-of-catchment area student, they are not eligible for transportation and parents/ guardians must make arrangements to transport their children to school.

Q. Who do I contact to change my address if we are moving or changing daycares?

A. If you are moving or changing daycare providers/ after-school programs, please contact your school with your updated address or alternate address as this change may affect your child's eligibility and routing.

Q. How do I arrange transportation for my child with special needs?

A. There is a process to determine transportation requirements for a child with special needs. To initiate this process, please contact your child’s school. The principal will work with HRCE’s Student Services team to assess the student’s need and requirements for transportation.

If approved, busing will be provided to your child, regardless of the distance you live from the school in your catchment. A member of our HRCE Transportation Team will reach out by August with busing details for your child, once routing is finalized.

Note: If you are registering your child with special needs for school during August, a member of our Transportation Team will connect with you in late August to make sure you are ready for the 2020-21 school year.

Q. How do I arrange transportation for my child if we are a dual-custody family? 

A. For dual custody families, please contact the HRCE Transportation Team to ensure your residence or alternate residence addresses are entered within PowerSchool under transportation information.

Routes are assigned based on student’s transportation address information in PowerSchool. All addresses must be bus eligible. Check your transportation eligibility by clicking here.

Eligibility

Q. How far do I have to live from the school to be eligible for school bus transportation?

A.Transportation must be made available to elementary students and children attending pre-primary programs who live more than 1.6 km from their school in their designated catchment area. Transportation must be made available to students in middle and secondary grades who live more than 2.4 km from their school in their designated catchment area. Please check your eligibility at hrcetransportation.mybusplanner.ca.

Q. Is my child bus eligible? How do I check my child’s transportation eligibility?

A. Visit hrcetransportation.mybusplanner.ca and click “Am I Eligible for Student Transportation?”

Q. My child isn’t eligible for transportation and I disagree. Who do I contact?

A: If you have any questions, please contact HRCE Transportation by emailing transportation@hrce.ca or 902-431-4723. 

Transportation Review Committee for Policy Review
As part of the new provincial School Transportation policy, families are now able to request a review of any non-behaviour related transportation decision. Click here to learn more.

Q. Will all Pre-Primary children be bus eligible?

A. Similar to all HRCE students, if pre-primary children fall within the distance criteria they will be eligible for busing. Pre-primary children who live more than 1.6 km from the school in their designated catchment area will be provided with busing.

Visit hrcetransportation.mybusplanner.ca and click “Am I Eligible for Student Transportation?”

Q. I have chosen to send my child to a school as an out-of-catchment area student. Are they eligible for student transportation?

A. No. If a student attends school as an out of catchment area student, they are not eligible for transportation and parents/ guardians must make arrangements to transport their child to school.

Q. I would like to send my child on the bus to an out-of-catchment area daycare/camp or after-school program. Can they get a bus route if they are bus eligible for their residence?

A. No. If a student attends school as an out-of-catchment area student, they are not eligible for transportation and parents/ guardians must make arrangements to transport their children to school.

Q. My child wants to go to a friend’s house or after-school program. Can they take a bus that is not their assigned bus?

A. No. This is a safety issue. We are responsible for your child(ren) during the school day, and we take that responsibility seriously. We need to know where all students are at all times and students should only be riding the bus routes that they are assigned to in the Parent Portal.

Routing

Q. When will I know my child’s route and bus stop?

A. Routing is ready for review. We recently sent an email to all families who are eligible for student transportation with a request to activate their new Parent Portal account to review their child(ren)'s transportation information. Please contact us via email transportation@hrce.ca or 902-431-4723 if you have any questions.

Don't forget to review your child’s route information before school starts, even if you have reviewed earlier in the summer.

Q. How far will my child have to walk to get the bus?

A. In general, HRCE plans bus stops to ensure students have to walk no more than 800 meters to their nearest bus stop. However, in some areas, this distance may be longer if the bus is unable to safely access a closer stop.

Q. I have other children at home and cannot accompany my child to the bus. Can the bus make an extra stop at my house? 

A. It is the responsibility of parents/guardians to get students safely to designated stops. These stops are chosen for a variety of safety and efficiency reasons. Extra stops cannot be added to accommodate individual families.

BusPlanner Parent Portal

Q. Do I need to sign up for the Parent Portal now?

A. No, you do not need to sign up for the Parent Portal but you do need to activate your account to review your child's busing schedule and routing information.

Routing is ready for review. We recently sent an email with information on how to access your account, if bus eligible. Information on how to activate your account can be found at hrce.ca/transportation.

Q. How do I find my child's bus schedule information?

A. We recently sent an email with information on how to activate your Parent Portal account, if bus eligible. Information on how to activate your account can be found at hrce.ca/transportation. Please note: You will need to click the dropdown box by Name on the top of the My Students section in your Parent Portal account to view each of your children's transportation information.

Q. How do I subscribe to notifications about my child’s bus?

A.  All bus eligible families will be automatically signed up to receive email notifications about their child's busing information through the Parent Portal, once their account has been activated. You do not need to subscribe to notifications. Information about activating your Parent Portal account can be found at hrce.ca/transportation.

Q. How will I be notified if there is a change to my child’s bus route?

A. Once your Parent Portal account has been activated, you will automatically receive notifications about bus routing changes, bus delays or cancellations. Schools will also be notified about all bus route changes as well.

Unassigned Seats Update

Q. If I was approved for an unassigned seat last year do I need to reapply this year?

A. Changes to the distance criteria for student transportation eligibility were announced by the province on June 15, 2020. Please check your child’s transportation eligibility at hrcetransportation.mybusplanner.ca and click “Am I Eligible for Student Transportation?” You can read more about this announcement here.  

HRCE will allow students to access unassigned seats, once we know we can do that. The availability of any unassigned seating will not be determined until all eligible students are routed after September 30th. Right now, families who are ineligible for busing under the new provincial School Transportation policy, but express an interest in this have been tracked.

When we see where new families are settling in September, and we have finalized any issues in routing, we will be able to take requests, review and determine if unassigned seats will be available.

Q. When will unassigned seats be available?

A. HRCE will allow students to access unassigned seats, once we know we can do that. The availability of any unassigned seating will not be determined until all eligible students are routed after September 30th. Right now, families who are ineligible for busing under the new provincial School Transportation policy, but express an interest in this have been tracked.

When we see where new families are settling in September, and we have finalized any issues in routing, we will be able to take requests, review and determine if unassigned seats will be available. 

Q. I want to send my child to an out-of-catchment area daycare before or after school. How do I request an unassigned seat?

A. If a student attends school as an out of catchment area student, they are not eligible for transportation and parents/ guardians must make arrangements to transport their child to school.
The availability of any unassigned seats for students who aren’t eligible for busing will not be determined until after September 30th, 2020 once all bus eligible students are routed. 

Pre-Primary Busing

Q. My child(ren) are starting Pre-Primary in September. How do I register for busing?

A. Once your school registration is completed, your child(ren) will be automatically assigned to routes by HRCE based on the student’s transportation address in PowerSchool, if bus eligible. There is no need to register for busing.

We recently sent an email with information on how to activate your Parent Portal account, if bus eligible. Information on how to activate your account can be found at hrce.ca/transportation. Please note: You will need to click the dropdown box by Name on the top of the My Students section in your Parent Portal account to view each of your children's transportation information.

Q. What do I need to know about busing for my child starting Pre-Primary?

A. A parent/guardian is responsible for ensuring their child gets to and from school and/or for ensuring the safety of their child while they are at the bus stop. A parent/guardian or designate must accompany Pre-Primary to Grade 2 students to the bus stop and remain with the child until they are safely boarded on the bus, and must also be at the home stop at the end of the day. Please arrive at least ten (10) minutes before pick-up and drop-off in September and October.

  • If a parent/ guardian or designate is not at the bus stop to meet the Pre-Primary or Primary student at the end of the day, the student will not be permitted to get off the bus. The driver will work to ensure that the child’s family is contacted. Once the run is complete, the student will be returned to the school for pick up by a parent/guardian.

A parent/guardian must buckle/unbuckle their child every day when required (if child is less than 40 pounds and 57" height) and only if a seat belt is available. Bus drivers cannot leave their seats.

Q. Will all Pre-Primary children be bus eligible?

A. Similar to all HRCE students, if they fall within the distance criteria, they will be eligible for busing. Visit hrcetransportation.mybusplanner.ca and click “Am I Eligible for Student Transportation?”

Q. How do I request an alternate residence for pick-up and drop-off if I want my child to go to an after school program, sitter or daycare?

A. Please contact your school to update your address or alternate address as the change may affect your eligibility or routing.

Students are eligible for student transportation based on their residence; however, the HRCE recognizes that childcare arrangements may require students to travel on alternate buses. All transportation addresses must be in catchment of the student’s assigned school. You can check your transportation eligibility at hrcetransportation.mybusplanner.ca.

Parents/ guardians can identify an Alternate Residence for either AM pick-up, PM drop-off, or both, provided:

  • the change is consistent 5 days a week,
  • the requested stop is already established on an existing route serviced by that school
  • the alternate residence address is within the school catchment (not out of catchment area), and
  • there is sufficient space on the bus.

Please note: If a student attends school as an out-of-catchment area student, they are not eligible for transportation and a parent/guardian must make arrangements to transport their children to school.

Q. What is the Parent Portal?

A. The Parent Portal allows parents/guardians to review all busing information, including bus schedules and locations.

Q. Where and when do I sign up for the Parent Portal?

A. For the 2020-21 school year, you do not need to sign up for the Parent Portal but you do need to activate your account to review your child's busing schedule and routing information.

Routing is ready for review. We recently sent an email with information on how to access your Parent Portal account, if bus eligible. Information on how to activate your account can be found at hrce.ca/transportation. If you have any questions, please contact our Transportation Team.

Contact Us

During any time of the year, HRCE Transportation Team can answer your questions about school bus routes, stops and schedules. We can also available to discuss any concerns you may have about your child’s student transportation. 

Please contact the HRCE Transportation Team via email transportation@hrce.ca or call 902-431-4723.