To effectively oversee the operations of the EXCEL program, our 72 sites are divided into four units. 

An Administrator, Registrar and Recreation Programmer have been assigned to support the EXCEL program in each unit. They provide support for registration and billing, human resource management, program monitoring and evaluation and staff development. 

The on-site staff that provide before- and after-school programming and care for your children are required to have education and/or experience in a group childcare or recreation setting. Many of our staff have several years of experience to offer. 

CPR/First Aid training and re-certification courses are offered by the EXCEL program as needed. All staff are on file with the Child Abuse Registry and since January 1, 2003 have required a criminal background check and a vulnerable sector check.

Formal staff evaluations are conducted annually for all staff. You may be contacted by a Recreation Programmer, Manager or Coordinator for input in assessing staff performance as a part of the evaluation process. 

Questions? Reach out at excel@hrce.ca.

View the 2026-27 EXCEL fee schedule here.

Monthly tuition for the EXCEL program is processed on the 20th of each month, beginning August 20, for 10 consecutive months. Options for payment include: Visa or MasterCard, Visa Debit or MasterCard Debit, post-dated cheques, cash or money order. If paying monthly tuition fees online, families can set up auto payment  through the EZChildTrack Parent Portal. 

Monthly fees are calculated by multiplying the applicable daily rate by the number of instructional days each month, less all professional learning days, assessment and evaluation days, scheduled breaks (i.e., holiday break and March Break), the last day of school in June and holidays. There is no refund for non-attendance. 

Please make sure that the person holding the account and the child's name are listed on all correspondence. Please make certain that payment card information provided at registration will be valid at the time of transaction each month. Parents/guardians are responsible to update new expiry dates or payment card numbers in the parent portal. Repeated charges may result in the discontinuation of EXCEL services. For account information, please contact the Registrar Team at excel@hrce.ca. 

Withdraw from EXCEL or program changes

EXCEL requires two-weeks notice, not sooner than the child(ren)'s scheduled start date, to withdraw your child from any program (i.e., Before and/or After). You will be billed for the days within this two-week period where sufficient notice was not provided. Please submit a Change of Enrollment Request through EZChildTrack Parent Portal or contact the EXCEL Registrar or Assistant Registrar to give notice of the effective date of the withdrawal. They will forward the withdrawal information to our school program staff. The Registrar or Assistant Registrar will discuss with the account holder any refunds owing or fees outstanding to close out the account. 
 
Exceptions to the two-week notice will be considered for extenuating circumstances such as family illness or loss of employment. Proof of such circumstances may be required for refunds. Please discuss any extenuating circumstances with the EXCEL Registrar. 

Income tax receipts 

Income tax receipts are issued by the end of February in the name of the Primary Account Holder. They can be accessed by signing into the EZChildTrack Parent Portal. 

• In the Payments and Statements section of the Home Page, click on the View Statement button.
• From the Statements page, you can print tax statements for the last completed financial year. To generate these tax statements, click on the Print button. 

Accounts in arrears 

All transactions are processed on the 20th of each month preceding the month of service. Consistent payments in arrears may result in the discontinuation of EXCEL services and limit any future registration in the EXCEL program. If necessary, further action and collection efforts will be taken for recovery of the amount owed. 

View the 2026-2027 EXCEL Before and After Program sites, program options and program times here.

To ensure the safety and security of the child(ren) still in attendance following the 6 p.m. program end time, two leaders must remain on site until such time as an authorized individual arrives for pickup.  
 
We would ask parents/guardians to carry the EXCEL program phone number with them at all times so that when you are running late you can communicate with staff your expected delay in arrival. 
 
Parents/guardians are reminded to allow sufficient travel time during times of inclement weather to ensure your arrival prior to 6 p.m. Parents/guardians should consider making arrangements to have a neighbour, friend, or relative available to pick up your child(ren) should road/storm delays be encountered. If late pickup occurs regularly, staff will discuss with the parent/guardian whether EXCEL Before and After Program hours meet the family's needs. More than five incidents of late pickup may result in the discontinuation of services.

EXCEL does not operate on Professional Learning and Assessment and Evaluation days. Parents will be responsible for finding alternate program services for these days. 

The EXCEL program uses EZChildTrack, a Childcare Management Software as a Service (SaaS), to support our registration and payment process. EZChildTrack Parent Portal offers a secure, convenient, web-based system on which clients can register their child(ren) online for the EXCEL program. 

Returning, waitlisted, and new families interested in enrolling their child(ren) in the EXCEL program are required to submit an application for each new school year. Enrolment and waitlists do not carry over from one year to the next. Once your application has been processed, an Enrolment Approval/Waitlist email will be sent to you through EZChildTrack to inform you of your child(ren)'s enrolment status. Please note that students may not begin attending the program until written confirmation of acceptance has been received. 

2026-2027 EXCEL Registration is divided into two periods:

(1) Early Registration for families with a child(ren) enrolled in the 2025-26 EXCEL Program by May 8, 2026, and new siblings; and

(2) General Registration for families who do not have a child(ren) currently enrolled in the 2025-26 EXCEL Program.

EXCEL 2026-27 registration dates are as follows:

EXCEL Programs are divided into four units of schools. View the 2026-2027 EXCEL Before and After Program sites, program options, and program times here.

For detailed registration instructions, click here.

At the time of registration, families are asked to identify any additional needs their child(ren) may have. This information will be used to support the child(ren) in their active participation in the program. A member of the EXCEL Before and After Program (BAP) leadership team will contact families to complete an intake conversation and discuss specific supports. If it is determined that an additional staff member is required to support a child’s meaningful participation, staffing will be adjusted where possible to best meet the child’s needs.

Program capacity is determined by several factors, including the availability of appropriate program space, staffing levels required to support all children, the well-being and safety of participants, and EXCEL BAP’s ability to deliver a high quality experience. When demand exceeds available capacity at a program location, a waitlist is established. Waitlists help us understand community demand and guide conversations about potential program growth. To support families within our school communities, the EXCEL BAP office operates year round and contacts waitlisted families in a timely manner when spaces become available.

If your child is too sick and unable to attend school, they are also too sick and unable to attend the EXCEL Before and After Program. Please contact your Program Team Leader to advise of any absences from the program. The health and safety of all our participants and staff is important. We look forward to having your child return to our programs once they are well. There are no refunds for non-attendance.

If a child has an accident while attending EXCEL, the staff will assess the situation and act according to the following procedures: 

• If a serious accident occurs which might require medical attention, EXCEL staff will contact you immediately for instructions.
• If you are unavailable, EXCEL staff will call your emergency contact. 
• If neither contact is available, staff will call for emergency transport as EXCEL staff may not transport any child in their personal vehicle. 

In the event of an accident that may be life threatening or requires immediate attention, staff will first call for emergency assistance and then inform the parent. EXCEL staff are still responsible for all children in the program and may not be able to go with your child in an ambulance but will make every effort to contact someone to accompany your child. There are always EXCEL staff on site who are trained in emergency first aid and CPR and will administer treatment as required. 

Parents/guardians are responsible to provide a snack each day for their child(ren)'s consumption during our scheduled daily nutrition break. To ensure that children stay hydrated during the busy and active program day, they are encouraged to bring a water bottle to EXCEL.  

To ensure a safe, secure and healthy school environment for all students, the Minister of Education and Early Childhood Development has established a Provincial School Code of Conduct. In an effort to provide consistency in the lives of students, EXCEL staff support and follow the Provincial School Code of Conduct at each site, which will be communicated to you by the school.

When promoting a nurturing, respectful, and responsive environment for our participants, a range of proactive strategies are implemented within the EXCEL program to promote positive behaviour. When challenging behaviour arises, factors including the student’s age/developmental needs as well as the frequency, severity, and intensity of the behaviour will be considered when determining consequences. 

Communication between EXCEL staff and parents is essential to identify solutions to address persistent/escalating challenging behaviour. EXCEL staff believe in positive behaviour support and individualism; therefore, each child will be treated on an individual basis. Confidentiality will be maintained in all situations. 

If you become concerned with any aspect of the EXCEL program, EXCEL staff will be glad to discuss it with you. If you have a program concern, we encourage you to first discuss it with on-site staff. If you are not satisfied, you may address your concerns to the Recreation Programmer and then to the Manager or Coordinator. We are committed to ensuring that EXCEL staff will deal with your concerns professionally, courteously and diligently. 

Withdrawal from EXCEL 

Two-weeks notice is required to withdraw your child from the program and for program changes. You will be billed for the days within this two-week period where sufficient notice was not provided. Please contact the Registrar or Assistant Registrar to give notice of the effective date of your withdrawal. 
 
Regretfully EXCEL cannot hold spaces for extended periods of time due to the demand for our program. Should you require an extended leave period, you would be required to officially withdraw and reapply for enrolment later.